Contact Us

Effective Date: July 4, 2026

Thank you for visiting Baxter's Canine Pet Store

If you have any questions about our products, orders, shipping, payments, returns, or general enquiries, our customer support team is here to assist you during our business hours.

Get in Touch

You can contact us using any of the methods below.

Business Email: support@baxterscaninepetstore.com

For general enquiries, product information, order assistance, returns, refunds, and payment-related questions.

Business Phone: +44 7868 725675

Available during our customer service hours.

Business Address: 9 Watford Rd, Cotteridge, Birmingham B30 1JB, United Kingdom

Customer Service Hours

Monday – Friday

9:00 AM – 5:00 PM (GMT/UTC+0)

Order Cut-Off Time

5:00 PM (GMT/UTC+0)

Orders placed after the daily cut-off time are generally processed on the next business day.

Before Contacting Us

To help us respond more efficiently, please include the following information where applicable:

Your Order Number
Your Full Name
Product Name
A brief description of your enquiry
Photographs, where applicable

How We Can Help

Our customer support team can assist with enquiries relating to:

Product Information
Order Status
Shipping & Delivery
Payment Enquiries
Returns & Refunds
Product Availability
General Website Support

Stay Connected

Follow Baxter's Canine Pet Store on social media for:

New Product Arrivals
Latest Collections
Store Announcements
Pet Care Tips
Special Offers & Promotions

Connect with us on:

Facebook
Instagram
Pinterest
YouTube

Response Time

We aim to respond to customer enquiries during our published business hours.

Response times may vary depending on enquiry volume and the information required to assist with your request.

Business Information

Business Name: Baxter's Canine Pet Store