Effective Date: July 4, 2026

Thank you for shopping with Baxter's Canine Pet Store

This Return & Refund Policy explains how returns and refunds are handled for purchases made through our website. By placing an order, you agree to the terms outlined below.

1. Return Eligibility

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, an item should:

• Be unused and in its original condition.
• Be returned with the original packaging where reasonably possible.
• Be accompanied by proof of purchase, such as an order confirmation or receipt.

Items that do not meet these requirements may not be eligible for a refund.

2. Return Timeframe

Return requests should be submitted within 30 days of delivery.

Requests received after this period may not be accepted except where required under applicable consumer protection laws.

3. Return Shipping & Restocking Fee

Unless otherwise required by law, customers are responsible for:

• Return shipping costs.
• Selecting a suitable return shipping service.
• Retaining tracking information where available.

Original delivery charges and return shipping costs are generally non-refundable.

Baxter's Canine Pet Store does not charge a restocking fee for eligible returns.

4. How to Request a Return

To request a return, please contact our customer support team.

Business Email: support@baxterscaninepetstore.com

Please include:

• Order Number
• Product Name
• Reason for the return
• Photographs, where applicable

If your request is accepted, return instructions will be provided.

5. Refund Process

Once your returned item has been received and reviewed, we will determine whether it is eligible for a refund.

If approved:

• Refunds will be issued to the original payment method used for the purchase.
• Refunds are generally processed within 14 business days after the return has been reviewed.
• Processing times may vary depending on your payment provider.

A refund may not be available if the returned item does not meet the conditions outlined in this policy.

6. Items Not Eligible for Return

The following items may not be eligible for return if they have been used, damaged after delivery, or returned in an unsuitable condition:

• Dog and cat clothing that has been worn, washed, damaged, or returned without original tags where applicable.
• Dog and cat beds showing signs of use, stains, pet hair, odor's, or damage.
• Dog and cat toys showing signs of chewing, excessive wear, missing parts, or damage.
• Pet carriers and travel accessories that are incomplete, damaged, altered, or show signs of use after delivery.
• Clearance or final sale items where clearly identified before purchase.
• Items returned outside the applicable return period.
• Products returned without the original packaging where reasonably possible.

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

7. Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged or different from the item ordered, please contact us and provide:

• Order Number
• Description of the issue
• Photographs, where applicable

We will review the information provided and advise you on the next steps.

8. Order Cancellations & Exchanges

Orders may be cancelled before processing begins.

Once an order has entered processing or has been dispatched, cancellation requests may no longer be possible.

We do not currently offer direct product exchanges. If you require a different item, you may return an eligible product in accordance with this policy and place a new order separately.

9. Delayed or Missing Refunds

If you have not received an approved refund, we recommend that you:

• Check your bank or card account.
• Contact your payment provider, as processing times may vary.
• Allow additional time if the refund has recently been processed.

If you still require assistance, please contact our customer support team.

10. Contact Information

Business Name: Baxter's Canine Pet Store

Business Email: support@baxterscaninepetstore.com

Business Phone: +44 7868 725675

Business Address: 9 Watford Rd, Cotteridge, Birmingham B30 1JB, United Kingdom

Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT/UTC+0)

Order Cut-Off Time: 5:00 PM (GMT/UTC+0)

Additional Information

• Customers may be responsible for return shipping costs unless otherwise stated.
• Please package returned items securely before sending them back.
• We recommend keeping proof of postage until your return has been completed.
• Return and refund requests are reviewed in accordance with this policy.
• This policy does not affect your statutory rights under applicable consumer protection laws in the United Kingdom.