Effective Date: July 4, 2026

Thank you for choosing Baxter's Canine Pet Store.

This Payment Policy explains how payments are handled when you place an order through our website. By completing a purchase, you agree to the terms outlined below.

1. Payment Processing

Payments are processed securely using the payment methods available during checkout.

All transactions are subject to verification and approval by the relevant payment provider. Orders will only be processed after payment has been successfully authorised.

2. Accepted Payment Methods

We may accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• JCB
• Maestro
• Visa Electron

The payment methods displayed during checkout may vary depending on your location, device, or payment provider.

3. Currency

Unless otherwise stated, all prices displayed on our website are shown in:

British Pounds Sterling (GBP £)

Your order will be charged in GBP (£) at the time your purchase is completed.

4. Payment Authorisation

When placing an order:

• Your selected payment method may be authorised during checkout.
• Payment is processed once your order has been successfully submitted.
• Orders cannot be completed if payment authorisation is unsuccessful.

If your payment cannot be processed, you may wish to:

• Check that your payment details are correct.
• Contact your bank or card provider.
• Try another available payment method.

5. Order Verification

In some situations, we may review an order before it is processed.

Where necessary, we may:

• Request additional information to verify an order.
• Place an order on hold while verification is completed.
• Cancel an order if payment verification cannot be completed.

6. Billing Information

Customers are responsible for providing accurate billing information, including:

• Billing Address
• Payment Details
• Contact Information

Providing incorrect or incomplete information may result in payment delays, unsuccessful transactions, or order cancellation.

7. Taxes

Where required by applicable laws and regulations, VAT or other applicable taxes will be calculated and displayed during checkout.

8. Refunds

If a refund is approved:

• Refunds are generally processed within 14 business days after the returned item has been received and reviewed.
• Refunds are issued to the original payment method used for the purchase.
• The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

For further information, please refer to our Return & Refund Policy.

9. Payment Enquiries

If you experience a payment-related issue, we recommend contacting our customer support team before raising a dispute with your bank or payment provider.

Providing your order details will help us review your enquiry more efficiently.

10. Business Information

Business Name: Baxter's Canine Pet Store

Business Email: support@baxterscaninepetstore.com

Business Phone: +44 7868 725675

Business Address: 9 Watford Rd, Cotteridge, Birmingham B30 1JB, United Kingdom

Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT/UTC+0)

Need Assistance?

If you have any questions about payments or experience difficulties during checkout, please contact our customer support team.