Shipping policy

Effective Date: July 4, 2026

Thank you for shopping with Baxter's Canine Pet Store

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. By placing an order, you agree to the terms described below.

1. Order Processing

Orders are generally prepared for dispatch within 1–2 business days (Monday to Friday) after payment has been successfully received.

Orders placed on weekends or UK public holidays are normally processed on the next available business day.

Processing times are estimates and may vary depending on order volume or operational requirements.

2. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (GMT/UTC+0).

  • Orders received before the cut-off time may begin processing on the same business day.
  • Orders placed after the cut-off time are generally processed on the following business day.

3. Shipping Charges

A flat-rate shipping fee of £10.00 GBP applies to all orders delivered within the United Kingdom.

The applicable shipping charge will be displayed during checkout before your order is confirmed.

4. Delivery Estimates

Estimated delivery times are as follows:

  • Processing Time: 1–2 Business Days
  • Transit Time: 3–4 Business Days
  • Total Delivery Time: 4–6 Business Days

Delivery estimates are provided for guidance only and may vary due to courier operations, destination, weather conditions, or public holidays.

5. Dispatch Confirmation & Tracking

After your order has been dispatched, a shipping confirmation email may be sent.

Tracking information will be provided when it is available from the delivery carrier.

The availability of tracking services depends on the shipping method used.

6. Shipping Address Requirements

Customers are responsible for entering a complete and accurate delivery address when placing an order.

Incorrect or incomplete information may result in:

  • Delivery delays
  • Returned parcels
  • Unsuccessful delivery attempts
  • Additional shipping charges where applicable

Please review your shipping details carefully before completing your purchase.

7. Delivery Delays & Failed Deliveries

Delivery schedules may occasionally be affected by circumstances beyond our reasonable control, including:

  • Courier service interruptions
  • Severe weather conditions
  • Public holidays
  • High parcel volumes
  • Transport or logistics issues

If a parcel is returned because the delivery address is incorrect, incomplete, or inaccessible, additional shipping charges may apply before it can be dispatched again.

8. Missing Deliveries

If your tracking information indicates that your parcel has been delivered but you cannot locate it, we recommend that you:

  • Check around your property or designated safe place.
  • Ask household members or neighbours whether they accepted the parcel.
  • Contact the delivery carrier for further assistance.
  • Contact our customer support team if you require additional help.

We may request further information while reviewing delivery-related enquiries.

9. Delivery Area

We currently deliver to addresses within the United Kingdom only.

If our delivery coverage changes in the future, updated information will be published on our website.

10. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Requests received before order processing begins may be accommodated where possible.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be available.

Business Information

Business Name: Baxter's Canine Pet Store

Business Email: support@baxterscaninepetstore.com

Business Phone: +44 7868 725675

Business Address: 9 Watford Rd, Cotteridge, Birmingham B30 1JB, United Kingdom

Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT/UTC+0)

Order Cut-Off Time: 5:00 PM (GMT/UTC+0)

Additional Information

  • Shipping charges are calculated during checkout before your order is confirmed.
  • Delivery times are estimates and may vary depending on courier operations and delivery location.
  • Customers are responsible for providing accurate delivery information when placing an order.
  • Tracking information is available where supported by the selected delivery service.
  • This Shipping Policy may be updated from time to time. Any revisions will be published on this page together with the updated effective date.